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strategy+business (Issue 51 / Summer 2008)

Below is a full article list from this issue of strategy+business.

A Better Customer Service Connection
by Timothy Hoying, Ashish Jain, and Madhu Mukerji-Miller
Four steps for helping an organization design and deliver a successful customer experience program.
 
Building the Sustainable City
by Nick Beglinger and Tariq Hussain
How governments and private business can foster environmentally sensitive urban planning.
 
Islamic Finance Goes Global
by Edward Baker
Islamic finance is a a major opportunity for banks.
 
A Tailored Approach for Successful Growth
by Alex Koster, Michael Szczepanski, and Christoph Lechner
How to align your management approach to the goals of your growth strategy.
 
The Making of a Market-Minded Environmentalist
by Fred Krupp
How I stopped looking at industry as the enemy and enlisted it as an ally in fighting climate change.
 
First Capital, Then Strategy
by Seamus McMahon and Michael McKeon
The turbulence of financial markets is reversing the sequence of an optimal planning process.
 
The Forgotten Lessons of the Marshall Plan
by R. Glenn Hubbard and William Duggan
To combat poverty in Africa, government should redirect aid to foster local business.
 
The Talent Lie
by Edward E. Lawler III
“Putting people first” can be more than a slogan.
 
The Next Industrial Imperative
by Peter Senge, Bryan Smith, and Nina Kruschwitz
Facing up to climate change requires a revolution in business thinking.
 
Start with Sourcing
by Martha Turner and Pat Houston
Procurement lies at the heart of a successful green strategy.
 
The Critical Enabler
by Gary M. Rahl
As businesses improve their environmental performance, government should be a powerful partner.
 
CEO Succession 2007: The Performance Paradox
by Per-Ola Karlsson, Gary L. Neilson, and Juan Carlos Webster
The news this year is that even those chief executives who deliver subpar returns are showing unexpected staying power.
 
The 21st-Century MBA
by Mary C. Gentile
In a world that requires business leaders to address the concerns of all their stakeholders, we must reshape management education to be both practical and aspirational.
 
Jeffrey Liker: The Thought Leader Interview
by Jeffrey Rothfeder
The lean process expert explains why it’s so hard to emulate Toyota.
 
Starbucks and the Power of Story
by Tom Ehrenfeld
How the coffee retailer uses its own narrative to brew global success.
 
Books in Brief
by David K. Hurst
The mensch of corporate turnarounds, the earthy language of “Neutron Jack,” the work–life balance of Mormon executives, and the cognition of effective leaders.
 
Recent Research
by Des Dearlove and Stuart Crainer
On successful imitators, differentiated searchers, insecure fast-trackers, and more.
 
Light My Fire
by Bruce Feirstein