Reprint No. 00207
- Jon R. Katzenbach is a senior executive advisor with Booz & Company, and co-leads the firm’s Katzenbach Center in New York. He is the coauthor, with Zia Khan, of Leading Outside the Lines: How to Mobilize the (in)Formal Organization, Energize Your Team, and Get Better Results (Jossey-Bass, 2010).
- Adam Michaels is the head of North American integrated business planning at Mondelez International, based in East Hanover, N.J. Previously, he was a principal at Booz & Company.
- Also contributing to this article were Booz & Company partner Jose Gregorio Baquero and s+b contributing editor Sally Helgesen.