By this definition, has Flores himself made history? Certainly not on the level of a Steve Jobs or a Martin Luther King. But he has made one clear contribution: demonstrating how the deliberate practice of conversation can transform even a hidebound bureaucracy into a network of trust, one speech act at a time.
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- Lawrence M. Fisher is a writer and consultant based in San Francisco. A contributing editor to strategy+business, he covered technology for the New York Times for 15 years.