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strategy and business

Arthur M. Schneiderman

All articles by Arthur M. Schneiderman

Are There Limits to Total Quality Management?

Many of the problems associated with quality programs are the result of increased complexity. The half-life concept, a new tool, strives to make complexity more manageable. By doing so, learning is accelerated and improvement becomes continuous.
April 1, 1998  - by Arthur M. Schneiderman