November 27, 2012
Addiction to discounts is costly for retailers, but in moderation, promotions can boost profits and brand value.
November 27, 2012
According to a recent survey, many of the frugal habits that grocery shoppers adopted during the recession are here to stay.
October 1, 2012
This year’s holiday retail outlook suggests that shopping patterns created during the recession are becoming permanent, but there are still reasons for retailers to celebrate.
August 28, 2012
The coauthor of TouchPoints and former CEO of Campbell Soup Company explains how executives build their company’s capabilities by connecting with people more effectively.
May 29, 2012
Your customer value proposition is the key to organic growth — for a fast-food chain like Wendy’s, or for any other consumer business.
May 14, 2012
Behind many a successful product, there’s a sharply focused intention to improve lives.
May 7, 2012
During the Great Recession, this iconic Swedish furniture company developed a new way to expand: cutting costs while increasing customer loyalty.