November 24, 2009
In industries that offer necessary but often undesirable services, managers must strive to understand how their services affect the stress levels of their customers.
August 27, 2009
Eleven of the top leaders from the largest food and beverage company in the U.S. talk about their three-year turnaround and their campaign to reorganize for growth.
August 27, 2009
Once associated with pirated goods, China’s shan zhai companies have become competitive players, even in mature industries.
June 2, 2009
A new strategy recommends putting out new products in large volume and letting the marketplace — not focus groups — separate winners from losers.
April 7, 2009
In a brutal sales environment, retailers and manufacturers, led by the auto industry, are finding that smarter marketing — not better products — may be the best way to a customer’s heart.