Edited by Amy Bernstein and Cindy Vanderlinde-Kopper
Introduction by David G. Knott, Ph.D.
Published 2008
99 pages

The issues facing us in health care today are as urgent as they are complex. Escalating costs, inconsistent quality, uneven access, and devastating pandemics are all pressing problems that elude easy answers. A key underlying cause of these challenges lies in the disjointed structure of the U.S. health care system — an industry that places employers in the middle of health benefits decisions and payments, insulates consumers from the consequences of their lifestyle and treatment choices, and limits true competition among the suppliers of health care products and services. Just about everyone agrees that we need to reform health care, but few agree on how to do it.

Health Care’s Retail Solution offers a consumer-centric vision for health care. It describes how a system that puts the consumer at the center of everything we do can help align all stakeholders on improving the well-being of individuals while significantly enhancing the value of the insurers, providers, pharmaceutical manufacturers, and other companies serving them. In addition to laying out an overarching vision, this book analyzes fundamental changes that need to be made in order to realize a consumer-focused future in health care. Health Care’s Retail Solution is essential reading for everyone who is committed to transforming health care in the U.S. and around the world.

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