by Matthew Egol, Christopher Vollmer, and
Klaus Hoelbling
Your company’s customer-centricity profile reveals the capabilities you need to succeed in digital media, as well as whether you are a leader, scholar, pioneer, or novice in this critical marketing field.
by David Meer
“Big data” can drive competitive advantage if companies follow a few timeless principles.
by David Ganiear and Karla Martin
Addiction to discounts is costly for retailers, but in moderation, promotions can boost profits and brand value.
by Thom Blischok, Nicholas Hodson, and
Christopher Perrigo
This year’s holiday retail outlook suggests that shopping patterns created during the recession are becoming permanent, but there are still reasons for retailers to celebrate.