July 23, 2014
Your summer vacation is the perfect time to relax, lie back, take in some sun, and learn something new about leadership.
July 7, 2014
Itamar Simonson and Emanuel Rosen describe new patterns in consumer decision making that are shaking up traditional marketing strategies.
July 1, 2014
Economist Don Thompson says a product’s value can rise if it’s accompanied by a compelling backstory, reputation, or buying experience.
June 4, 2014
The key to tech customer loyalty isn’t about being the biggest—it’s about embracing the smallest.
June 2, 2014
A company that collaborates with its rivals can create more business for itself.
May 19, 2014
Companies that only have access to “little data” can still use that information to improve their business.
May 14, 2014
Two new books suggest that how salespeople respond to “no” is a primary determinant in their success.
May 12, 2014
In many categories, the value of brands may be in decline.
May 8, 2014
In order to fend off competitors and foster growth, large CPG companies must bring the prices they set for products in line with their value to consumers.
April 30, 2014
The app markets are winning—it’s time to focus on working (and winning) within them.
April 28, 2014
Success and profits flow to companies with uniquely valuable market propositions—regardless of their sector.
April 25, 2014
The ice cream market reveals that consumers don’t mind smaller packaging as much as they do bigger price tags.
April 9, 2014
Sharing soft data between salespeople and marketers can boost a company’s innovation efforts and improve its relationship with customers.
March 27, 2014
The very business model that made the company so wildly successful could eventually cause its downfall.
March 25, 2014
Automakers are far more confident about diesel’s popularity in the U.S. than they are about hybrids or electric cars. Here's a look at the real value of diesel.
February 28, 2014
A new infographic tells the story of Facebook over the past decade, from college intranet to global sensation.
February 26, 2014
Leaders must learn to tell the difference between strong emotions that can lead to constructive change, and those that can tear an organization apart.
February 26, 2014
In The Watchdog That Didn’t Bark, Dean Starkman rebukes the business press for missing the epic fraud that led to the Great Recession.
February 20, 2014
Unless a company is backing a philanthropic event, U.S. investors tend to be unhappy with corporate sponsorships.
February 12, 2014
Consultant and author Tim Halloran thinks it’s time to inject some romance into brand marketing.
February 11, 2014
Companies that understand the stages of consumer purchasing decisions have an outsized influence in their outcome.
February 6, 2014
Consumers respond better to commercials with emotional appeal than to neutral ads or those that are too informative.
January 27, 2014
Four clear paths for winning and retaining customers today.
January 24, 2014
What’s really happening with the 2.5 exabytes of data created every day.
January 8, 2014
A study guide for aspiring gurus.
December 20, 2013
This visual snapshot shows social media’s central role in communication from 2008‒13.
December 19, 2013
New hires who receive positive support from their bosses and co-workers during their first 90 days on the job tend to have better long-term performance.
December 16, 2013
Big data is an invaluable source of insight, but companies with limited access to analytics can still find information to improve their business.
December 11, 2013
In The Circle, novelist Dave Eggers creates a techno-dystopia that does a better job of driving home the dangers of digitization than any nonfiction polemic to date.
December 5, 2013
As consumers increasingly expect to be able to customize the products they buy, giving them creative control over the assembly process makes them value a product more.
December 4, 2013
Harvard Business School professor Anita Elberse argues that making a few big gambles may be a safer long-term strategy than sticking to small investments.
December 2, 2013
Is Your Brand Experienced?
November 27, 2013
Lewis P. Carbone, author of Clued In: How to Keep Customers Coming Back Again and Again, introduces an excerpt on how to eliminate negative cues from The Effortless Experience: Conquering the New Battleground for Customer Loyalty, by Matthew Dixon, Nick Toman, and Rick DeLisi.
November 21, 2013
Business managers may think they’re fooling customers with a $4.99 price tag, but a new study shows most consumers would rather pay $5.00.
November 4, 2013
Manufacturers that take a positive view of product proliferation are better meeting the demands of their customers.
October 24, 2013
New businesses may be tempted to expand as quickly as possible, but such rapid growth can doom a fledgling company.
September 30, 2013
How the science of social transmission will help your brand catch on—and why tweeting alone is not enough.
September 27, 2013
IT firms working with business-to-business clients can boost customer satisfaction and loyalty by bundling hardware, software, and services.
September 23, 2013
Chinese brands don’t need David Brooks’s “romantic advantage,” just the right capabilities.
September 19, 2013
Having too much inventory can hurt sales, but offering a variety of products is good for business.
September 18, 2013
What the Internet and focus groups can teach you about putting advanced analytics at the center of your business.
September 12, 2013
An embarrassed consumer doesn’t automatically translate to a bad review for a company.
September 5, 2013
Companies that trumpet the protections they offer can cut their losses and post stock gains.
September 4, 2013
Ty Montague adds a useful twist to corporate storytelling.
August 29, 2013
Retailers can trigger shoppers to make impulse buys online just as they can in a physical store.
August 27, 2013
In today’s markets, we are all salespeople.
August 23, 2013
The world would be a better place without these terms and phrases.
August 21, 2013
Ad agencies should stay focused on what they do best—generating the next big idea.
August 19, 2013
Traditional retailers can outshine their online competitors in the distribution game.
August 15, 2013
Online retailers can encourage word-of-mouth advertising by appealing to consumers’ benevolence.
August 6, 2013
As Chinese firms expand their international footprint, they can create unique partnerships with their Western competitors.
August 1, 2013
When it comes to building your personal and corporate networks, put the advice of business books through a second set of filters.
July 30, 2013
ESPN’s new formula for personal presence could show individuals and companies how to build brands that complement each other.
July 29, 2013
Why some corporate relationships end in divorce while others live on in blissful union.