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Please provide the following information and click the “Download Free PDFs” button in order to receive chapters from the book. You will receive an e-mail shortly with a clickable link to the download page.

You can choose from the following story selections, each of which represents one of the four sections of the book:

  • Attacking Overhead Costs from Both Sides: Optimizing the Supply and Demand for G&A Services
  • When Everyone Agrees, but Nothing Changes: Aligning People, Incentives, and Knowledge to Overcome Organizational Inertia
  • Capturing the Promise of Shared Services
  • The Globalization of White-Collar Work: The Facts and Fallout of Next-Generation Offshoring

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