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Operations & Manufacturing Archive

November 30, 2004

The Lean, Green Service Machine

To make customer focus profitable, service organizations can learn much from manufacturers.
August 25, 2004

Building the Advantaged Supply Network

Working in tandem, buyers and suppliers can find better ways to cut costs and increase innovation.
August 25, 2004

When Offshoring Isn’t a Sure Thing

Gung ho for going global? Make sure to look beyond labor costs.
August 25, 2004

Supply Chain Strategy: Back to Basics

Eight best practices for managing the supply chain.
August 25, 2004

No-Frills CRM

By leveraging the customer data it already possesses, a company can improve customer profitability and uncover new opportunities. 
June 1, 2004

The Power of Plausibility Theory

A new form of decision analysis is helping executives reevaluate risk management.