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Operations & Manufacturing Archive

November 22, 2011

A Better Way to Battle Malware

Emulating the methods used to transform production quality could clean up the Internet — and might even pay for itself.
August 23, 2011

A Strategist’s Guide to Digital Fabrication

Rapid advances in manufacturing technology point the way toward a decentralized, more customer-centric “maker” culture. Here are the changes to consider before this innovation takes hold.
August 23, 2011

Manufacturing’s Wake-Up Call

A new study shows how the decisions made today by goods producers and policymakers will shape U.S. competitiveness tomorrow.
May 24, 2011

The Thought Leader Interview: Henry Chesbrough

To escape the commodity trap — and to compete effectively in a knowledge-based economy — business leaders of all kinds need to reinvent themselves as innovators in services.
May 24, 2011

Focus and Scale on the Internet

The next wave of online business models must focus narrowly, rather than blindly pursuing scale.
May 2, 2011

Service Operations as a Secret Weapon

Effectively managing service operations is crucial to controlling labor costs and improving customer satisfaction. By addressing six drivers of performance, executives can go a step further — turning their service operations into a key source of competitive advantage.