November 22, 2011
Emulating the methods used to transform production quality could clean up the Internet — and might even pay for itself.
August 23, 2011
Rapid advances in manufacturing technology point the way toward a decentralized, more customer-centric “maker” culture. Here are the changes to consider before this innovation takes hold.
August 23, 2011
A new study shows how the decisions made today by goods producers and policymakers will shape U.S. competitiveness tomorrow.
May 24, 2011
To escape the commodity trap — and to compete effectively in a knowledge-based economy — business leaders of all kinds need to reinvent themselves as innovators in services.
May 24, 2011
The next wave of online business models must focus narrowly, rather than blindly pursuing scale.
May 2, 2011
Effectively managing service operations is crucial to controlling labor costs and improving customer satisfaction. By addressing six drivers of performance, executives can go a step further — turning their service operations into a key source of competitive advantage.