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strategy and business

Operations & Manufacturing Archive

October 1, 2000

Climbing Up the Value Ladder

Companies never capture all the value they create. To become wildly profitable, you have to assume more responsibility for your customers.
July 1, 2000

The Last Mile to Nowhere: Flaws & Fallacies in Internet Home-Delivery Schemes

Investors have risked billions on Webvan, Urbanfetch, and other same-day transporters. The economics, though, show they won't deliver for long.
January 1, 2000

Amazon Your Industry: Extracting Value from the Value Chain

The inefficient, tradition-bound, $4 billion trade-book industry is using the Internet to unlock an additional $2 billion-plus.