October 1, 2000
Companies never capture all the value they create. To become wildly profitable, you have to assume more responsibility for your customers.
July 1, 2000
Investors have risked billions on Webvan, Urbanfetch, and other same-day transporters. The economics, though, show they won't deliver for long.
January 1, 2000
The inefficient, tradition-bound, $4 billion trade-book industry is using the Internet to unlock an additional $2 billion-plus.