February 27, 2014
When consumers are rude and abrasive, it’s up to managers to help employees deal with the stress.
February 20, 2014
Unless a company is backing a philanthropic event, U.S. investors tend to be unhappy with corporate sponsorships.
February 13, 2014
Incoming leaders follow a predictable pattern of disinvesting from their predecessor’s flops and eventually investing just as unwisely.
February 6, 2014
Consumers respond better to commercials with emotional appeal than to neutral ads or those that are too informative.
January 30, 2014
Hostile acquisitions may be largely a thing of the past, as they’ve been replaced with gentler—and more effective—M&A strategies.
January 23, 2014
New high-tech companies are more attractive to investors when they show room for growth.
January 16, 2014
External leaders who take over in good times make a greater strategic impact than those recruited during unstable periods.
January 9, 2014
Companies that implement socially and environmentally responsible strategies tend to profit—but the benefits take time to show.
January 2, 2014
For multinational companies operating in Russia and China, the key to success is finding ways to avoid PR crises, rather than managing them after they happen.
December 24, 2013
People prefer old-fashioned voicemail messages to emails when receiving bad news.