October 1, 1997
Technology is not neutral. At its best, it is an enabler that helps companies achieve their business goals -- if they use it correctly.
July 1, 1997
What Will Be: How the New World of Information Will Change Our Lives by Michael Dertouzos (336 pages, HarperCollins, 1997)
January 1, 1997
Few technologies have been so rapidly accepted as intranets. Effective at lowering costs and improving communications internally, they are playing key roles in customer support too. But they are also presenting fresh challenges, including how to apply the right amount of control to what is inherently a decentralized operation.