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Alice Zhou advises clients on culture and organization for Strategy&, PwC’s strategy consulting business. A manager based in Philadelphia, she is part of the Katzenbach Center, PwC's global institute on organizational culture and leadership.

All articles by Alice Zhou

Using culture to offer more customer-centric healthcare

October 28, 2019

What it means for healthcare companies to serve patients effectively is changing. Here’s how understanding and transforming your culture can help you get there.

by Jaime Estupiñán, Alice Zhou, and Jessica Geiger

You can’t benchmark culture

February 25, 2019

Your company’s ideal behavioral strengths are unique, and shouldn’t be borrowed or copied — not even from a high-performance enterprise.

by Jon Katzenbach and Alice Zhou

How to harness employees’ emotional energy

February 7, 2018

Fuel success by linking a company’s strategic goals to the reasons people are proud to work there. See also “How Emotional Energy Drives Employees to Excel.”

Improving company culture is not about providing free snacks

July 31, 2017

Why organizational culture is not the same thing as employee engagement.

Articles published in strategy+business do not necessarily represent the views of the member firms of the PwC network. Reviews and mentions of publications, products, or services do not constitute endorsement or recommendation for purchase.

strategy+business is published by certain member firms of the PwC network.

© PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details. Mentions of Strategy& refer to the global team of practical strategists that is integrated within the PwC network of firms. For more about Strategy&, see www.strategyand.pwc.com. No reproduction is permitted in whole or part without written permission of PwC. “strategy+business” is a trademark of PwC.