Alice Zhou advises clients on culture and organization for Strategy&, PwC’s strategy consulting business. A manager based in Philadelphia, she is part of the Katzenbach Center, PwC's global institute on organizational culture and leadership.

All articles by Alice Zhou

Using culture to offer more customer-centric healthcare

October 28, 2019

What it means for healthcare companies to serve patients effectively is changing. Here’s how understanding and transforming your culture can help you get there.

by Jaime Estupiñán, Alice Zhou, and Jessica Geiger

You can’t benchmark culture

February 25, 2019

Your company’s ideal behavioral strengths are unique, and shouldn’t be borrowed or copied — not even from a high-performance enterprise.

by Jon Katzenbach and Alice Zhou

How to harness employees’ emotional energy

February 7, 2018

Fuel success by linking a company’s strategic goals to the reasons people are proud to work there. See also “How Emotional Energy Drives Employees to Excel.”

by Alice Zhou