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All articles by Evan Hirsh

The Luxury Touch

February 28, 2007
Superb service is the indispensable ingredient of successful high-end brands. Follow four principles to deliver customer satisfaction year after year.
by Robert Reppa and Evan Hirsh


More PwC insights
In one of the largest global surveys of workers, people revealed a mostly optimistic story, but one with some concerning undercurrents.