Harry Hawkes

All articles by Harry Hawkes

Retooling Labor Costs
Despite years of cutbacks, many companies’ pay structures are still unbalanced. Here’s a dispassionate, logical way to realign them.
May 24, 2011 by Harry Hawkes, Al Kent, and Vikas Bhalla
Service Operations as a Secret Weapon
Effectively managing service operations is crucial to controlling labor costs and improving customer satisfaction. By addressing six drivers of performance, executives can go a step further — turning their service operations into a key source of competitive advantage.
May 2, 2011 by Harry Hawkes, Curt Bailey, and Patricia Riedl
Reinventing Print Media
Four new strategies offer a path to future profits for today’s troubled newspaper and magazine companies.
August 27, 2009 by Matt Egol, Harry Hawkes, and Greg Springs
The Library Rebooted
Even in an era when you can “Google” just about anything, many libraries have remained as vibrant, dynamic, and popular as ever. They’re staying that way by redefining the business they’re in.
February 24, 2009 by Scott Corwin, Elisabeth Hartley, and Harry Hawkes

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