John Jones is a leading practitioner in customer experience consulting for Strategy& and a creative leader in the PwC Experience Center in New York. He has spent more than 20 years designing experiences for clients across multiple consumer touch points. Based in New York, he is a managing director with PwC US.
All articles by John Jones
Best Business Books 2004: Change ManagementNovember 30, 2004 The Three Elements of Transformation
10 principles of change managementApril 15, 2004 Tools and techniques to help companies transform quickly.
Treating the Troubled CorporationMarch 28, 2003 When everyone agrees but nothing changes, it’s a sign that organizational inertia is holding your business back.
Four Antidotes to Change ResistanceTechniques that can mitigate the emotional and cultural challenges of achieving strategic transformations in organizations.
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Four fault lines show a fracturing among global consumers.
