
John Jones is a leading practitioner in customer experience consulting for Strategy& and a creative leader in the PwC Experience Center in New York. He has spent more than 20 years designing experiences for clients across multiple consumer touch points. Based in New York, he is a managing director with PwC US.
All articles by John Jones
Best Business Books 2004: Change ManagementNovember 30, 2004 The Three Elements of Transformationby John Jones and Elizabeth Powers
10 principles of change managementApril 15, 2004 Tools and techniques to help companies transform quickly.by John Jones, DeAnne Aguirre, and Matthew Calderone
Treating the Troubled CorporationMarch 28, 2003 When everyone agrees but nothing changes, it’s a sign that organizational inertia is holding your business back.by Gary L. Neilson, David Kletter, and John Jones
Four Antidotes to Change ResistanceTechniques that can mitigate the emotional and cultural challenges of achieving strategic transformations in organizations. by John Jones, Claudia Staub, and Elizabeth Powers
Videos, Galleries, & More
- SlideshowGMO
The 10 most read s+b articles of 2020
More PwC insights
Bold insights for bold leaders. A new series that addresses the most urgent forces facing business leaders in 2021 — and beyond. Explore the series.