All articles by Mark Gerencser
Toward Digital Democracy: A Strategist’s Plan for Fixing Flawed ElectionsOctober 1, 2001 Election reform in the U.S. is the ultimate change-management project. One principle must guide it: Treat voters like customers.by Mark Gerencser, Ed Rodriguez, and Chris Siddall
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Is your approach to compliance constraining capital, culture and customer experience, or is it contributing to trust and competitive advantage?