All articles by Michelle Gerdes
A Guide to This Season’s ConsumersDecember 20, 2017 In a complicated retail landscape, it is critical for retailers to understand what shoppers are thinking.
Uniqlo Addresses Retail Woes with High-Tech Vending MachinesAugust 15, 2017 A small but growing number of retailers and restaurants are experimenting with selling their wares through unstaffed kiosks, often linked to apps and e-payment systems.
Chipotle Takes Another Hit to Reputation, Stock PriceJuly 21, 2017 This month’s closure of a burrito shop for possible norovirus shows how vulnerable a company’s image is in the digital age.
Speed Meets Variety in Amazon’s Deal for Whole FoodsJune 16, 2017 The $13.7 billion agreement may help both retailers overcome some of their biggest hurdles.
The Perils and Promise of Working at HomeMarch 13, 2017 The lessons behind that viral BBC interview.
Small Box RetailersOctober 18, 2016 Target is the latest retailer to double down on mini versions of its stores — and hopes to avoid others’ pitfalls.
What Whole Foods Is Learning by Trading DownJuly 29, 2016 The high-end grocery company is using its newly formed 365 chain to experiment with new business practices.
The End of the AffairJuly 20, 2016 Can a controversial dating site regain trust by rebranding itself?
Why Nestlé Was So Quick to Hire an Outsider CEOJune 29, 2016 It shouldn’t be surprising that the storied food company brought in a healthcare executive as its next leader.
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PwC insights
In PwC’s Global NextGen Survey 2019, find out how nearly 1,000 respondents are working to build trust, earn the licence to operate, and future-proof the family business.
