Reid Carpenter is global lead of the Katzenbach Center, a global institute for organizational culture and leadership at Strategy&, PwC’s strategy consulting business. Based in New York, she is a managing director with PwC US.
All articles by Reid Carpenter
ROX: How to get started with the new experience metricMarch 29, 2019 Make sure you understand “return on experience” — the new way of tracking the results of your investments in customer and employee experiences — and how to implement it.by Matt Egol, Reid Carpenter, and Sujay Saha
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