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Reid Carpenter advises clients on tapping into cultural energy to motivate people and achieve strategic objectives as codirector of the Katzenbach Center, the global institute on organizational culture and leadership of PwC's Strategy&. She is a director with PwC US based in New York.

All articles by Reid Carpenter

ROX: How to get started with the new experience metric

March 29, 2019

Make sure you understand “return on experience” — the new way of tracking the results of your investments in customer and employee experiences — and how to implement it.

by Matt Egol, Reid Carpenter, and Sujay Saha

How to unlock the full potential of diverse teams

April 3, 2017

Organizing around a common purpose and sharing leadership encourages people to bring their authentic selves to work.

by Reid Carpenter and Marvin Mendoza

How to find and engage authentic informal leaders

July 6, 2016

The most important influencers of corporate behavior may not have a lofty title or an elevated slot in the organizational chart.

by Reid Carpenter

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