Reid Carpenter is global lead of the Katzenbach Center, a global institute for organizational culture and leadership at Strategy&, PwC’s strategy consulting business. Based in New York, she is a managing director with PwC US.
All articles by Reid Carpenter
ROX: How to get started with the new experience metricMarch 29, 2019 Make sure you understand “return on experience” — the new way of tracking the results of your investments in customer and employee experiences — and how to implement it.
How to unlock the full potential of diverse teamsApril 3, 2017 Organizing around a common purpose and sharing leadership encourages people to bring their authentic selves to work.
How to find and engage authentic informal leadersJuly 6, 2016 The most important influencers of corporate behavior may not have a lofty title or an elevated slot in the organizational chart.
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