All articles by Robert Reppa

The Luxury Touch

February 28, 2007
Superb service is the indispensable ingredient of successful high-end brands. Follow four principles to deliver customer satisfaction year after year.
by Robert Reppa and Evan Hirsh


Strategy& insights
What happens after a legendary chief executive departs? Find out in a new analysis of CEO succession at the world’s 2,500 largest public companies.