Steven Wheeler

Harvard Business School professor Joseph L. Bower believes that only home-grown leaders have the sense of history and respect for culture to bring companies through major transitions. But not every insider is up to the job.

How to build an organization in which executives will flourish.

As turnover levels off, our annual CEO succession study shows chief executives and their boards adopting new survival strategies.

How a “customer-sensing capability” can do a better job of connecting people to the cars — and other purchases — of their dreams.

Information technology is a costly enabler of customer relationship management (CRM). But CRM programs coupled with smart technology and strategy may soon mean the end of the road for mass marketing in the auto industry.

Welcome to the new era — where companies are known by their innovative channels, not their commoditized products.

The business of selling cars is changing. New competitive rules will apply. With these changes comes a shift in power.