All articles by Sujay Saha
ROX3: Boosting returns on leadership, customer, and employee experienceJanuary 27, 2020 You can transform your company by strengthening the links among all three types of activity.by Matt Egol and Sujay Saha
ROX: How to get started with the new experience metricMarch 29, 2019 Make sure you understand “return on experience” — the new way of tracking the results of your investments in customer and employee experiences — and how to implement it.by Matt Egol, Reid Carpenter, and Sujay Saha
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