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Thomas A. Stewart

Thomas A. Stewart is the executive director of the National Center for the Middle Market at Ohio State University.

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All articles by Thomas A. Stewart

The Legacy of IKEA Founder Ingvar Kamprad
He understood that everything a company sells — and everything its customers do — should contribute to the experience.
February 12, 2018 by Thomas A. Stewart and Patricia O’Connell
Happy 50th Birthday, ATM
Banking’s greatest technological innovation offers timeless lessons in improving customer experience.
June 27, 2017 by Thomas A. Stewart and Patricia O’Connell
How Howard Schultz’s Angel Poised Starbucks for Success
Few have resolved the tension between identity and growth as masterfully as the coffee chain’s CEO.
January 10, 2017 by Thomas A. Stewart and Patricia O’Connell
The Art of Customer Delight
The service sector needs to break away from old manufacturing-oriented habits and build great consumer experiences into every facet of its business model.
November 1, 2016 by Thomas A. Stewart and Patricia O’Connell
CEMEX’s Strategic Mix
An s+b Roundtable: This Mexican cement company redefined itself as a global solutions provider with the critical capabilities to match. See also “The Foundation of CEMEX’s Success — In Pictures.”
April 13, 2015 by Thomas A. Stewart
Winning Moves for 12 Industries
Every industry faces its own challenges in 2012’s turbulent, uncertain economic environment. These capabilities systems could pave the way for business growth and development in a dozen key sectors.
February 17, 2012 by Thomas A. Stewart
Preparing for a Demographic Dividend
At the World Economic Forum’s fall meeting in New Delhi, five experts discussed the challenges and opportunities India faces as its population becomes increasingly youthful.
May 25, 2010 by Thomas A. Stewart
Putting Strategy into Practice
Celebrating a “must-read” concept, based on data from thousands of companies: Information flow and decision rights are integral parts of the strategic process.
April 19, 2010 by Thomas A. Stewart