All articles by Matt Palmquist
Superstars at Your ServiceJanuary 28, 2016 Managers in restaurants and other service businesses can maximize sales by carefully filling teams with top performers and underachievers.by Matt Palmquist
Weak Links in the ChainJanuary 21, 2016 Flexible, adaptive supply chain management is an overlooked but vital component of a company’s overall innovation strategy.by Matt Palmquist
Click BaitJanuary 14, 2016 Companies can maximize their investments in Web analytics if they focus tightly on priorities, layer human intelligence on top of smart technology, and enlist senior management to lead the charge.by Matt Palmquist
How Not to Police Employees’ Social MediaJanuary 7, 2016 Companies seeking to balance the rights of their workforce against the safety of their reputation have to craft clear social media policies.by Matt Palmquist
The Business Benefits of Marital BlissDecember 23, 2015 Working spouses are more likely to emotionally support each other when they work for companies that offer flexibility in balancing home and professional life. This support has important implications for company productivity and turnover as well.by Matt Palmquist
The Most Profitable Way to Divest a SubsidiaryDecember 17, 2015 When firms want to shed a subsidiary, they must decide whether to spin off or sell the business. New research shows that selling, rather than spinning, may be the more profitable option.by Matt Palmquist
Why Loyalty Programs Based on Consumer Spending Can Be a Win-WinDecember 10, 2015 Despite the bad press about spending-based rewards programs, companies and consumers can both benefit if firms are willing to give up a small amount of revenue.by Matt Palmquist
For Startups, Ideas MatterDecember 3, 2015 Predicting a startup’s success before the venture is even launched may seem impossible. But entrepreneurs and investors should never overlook the value of assessing the basic concept behind the business.by Matt Palmquist
Can Networking at the Office Become Too Much of a Good Thing?November 19, 2015 It’s generally presumed that employees who accrue political power at work are higher performers. But those who schmooze a little less are actually the best at their jobs.by Matt Palmquist
The Next Generation of Social Media in the OfficeNovember 12, 2015 Email is still the king of office communications, but company-hosted social networking platforms are gaining in popularity, especially among younger workers.by Matt Palmquist
Don’t Sweat the Swanky StuffNovember 5, 2015 C-suite executives with criminal records in their personal lives are more likely to commit fraud than their law-abiding but free-spending counterparts. by Matt Palmquist
Merging across BordersOctober 29, 2015 Given the growing number of international mergers, managers must overcome cultural differences with foreign colleagues to avoid the type of friction that can devalue a deal.by Matt Palmquist
Putting the Naysayers in the SpotlightOctober 22, 2015 Early adopters get most of the attention from analysts and marketers, but focusing on consumers who are resistant to innovations is another way to bring new products to market.by Matt Palmquist
What to Expect from Off-Site MeetingsOctober 15, 2015 Workshops in another setting can provide employees with a valuable means of thinking critically about their company’s vision.by Matt Palmquist
How Ads for Big Brands Could Benefit Rivals InsteadOctober 8, 2015 When market share is concentrated among a few companies, they advertise more. But that dynamic could actually benefit the competition.by Matt Palmquist
A blueprint for forays into emerging marketsOctober 2, 2015 Analysts often discourage risky expansions into developing markets, but three distinct strategies have been associated with success.by Matt Palmquist
The Subtleties of CSR in Hard TimesSeptember 24, 2015 Many corporations reduced their investments in sustainable initiatives during the recent recession — but some relatively high-performing firms actually increased their long-term commitment to CSR.by Matt Palmquist
Navigating the Crowdfunding LandscapeSeptember 17, 2015 Online peer-based fundraising tools have the potential to disrupt traditional investing models, but entrepreneurs and investors must overcome existing cultural and government barriers.by Matt Palmquist
Serving the Silver GenerationSeptember 10, 2015 Firms on the forefront of innovation often concentrate on introducing new products to younger consumers, but an aging population gives companies fresh opportunities as well.by Matt Palmquist
The How and When of Getting Back to WorkSeptember 3, 2015 Employees who get injured or sick on the job are returning to work much sooner than they did in the past, but companies have varied reasons for accommodating their injured workers.by Matt Palmquist
A New Perspective on Chief Information OfficersAugust 26, 2015 CIOs are staying longer in their jobs, another sign that supply chain management is becoming more vital to large companies. by Matt Palmquist
Making Room for Mr. MomAugust 20, 2015
Working fathers are placing more importance on their familial obligations, and companies must react to this societal shift.
by Matt Palmquist
What Makes a Company More Likely to Protect LGBT Rights?August 13, 2015
Attracting new employees and doing right by its current workforce aren’t the only factors that lead a company to adopt LGBT-friendly HR policies.
by Matt Palmquist
Frenemies with BenefitsAugust 6, 2015
When their profit goals differ, fiercely competitive firms may decide to collaborate with each other on complementary offerings.
by Matt Palmquist
The Not-So-Rosy Reality of StartupsJuly 30, 2015
Managers of startup companies should carefully balance their goals of expansion against the reality of cutbacks and downsizing.
by Matt Palmquist
The Unexpected Benefits of Product ReturnsJuly 23, 2015
Product returns are typically seen as a necessary headache and a cost drain. But companies can use their return policies to enhance customer loyalty and increase profits.
by Matt Palmquist
Are Online Reviews the New Focus Group?July 16, 2015 Online consumer reviews of new products are more than just word of mouth — they also can provide companies with early (and free) advice on how to improve products.by Matt Palmquist
How Corporations Can Slim Down with a Bottom-Up ApproachJuly 9, 2015 The streamlining of corporate operations is usually executive-led, but engaging frontline employees is crucial to genuine reform.by Matt Palmquist
What Does “Closing Time” Mean to Your Retail Business?June 30, 2015 Although supervisors profess to have stores’ closing routines under control, consumers and employees alike bemoan the lack of consistency in related management policies.by Matt Palmquist
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