Matt Palmquist is a freelance business journalist based in Oakland, Calif.

All articles by Matt Palmquist

Catering to Nervous Customers

November 24, 2009
In industries that offer necessary but often undesirable services, managers must strive to understand how their services affect the stress levels of their customers.
by Matt Palmquist

Staying on Your Toes

November 24, 2009
Companies should deliberately disrupt the normal flow of work at multiple levels, because it can lead to breakthroughs for the organization.
by Matt Palmquist

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