January 30, 2019
ROX Is the New ROI: Prioritizing Customer Experience
Consumers have more power over your company’s success or failure than ever before, and it’s time for a new metric that captures the return on your investment in them.
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January 24, 2019E-Sports Is Beating the Competition
As the industry continues to find its footing as a business, competitive video gaming has emerged as the fastest-growing sector in the global sports business.
January 23, 2019Changes to the Fortune at the Bottom of the Pyramid
The gap between the world’s poorest consumers and others is diminishing. For more insight, read “The New Fortune at the Bottom of the Pyramid.”
January 18, 2019Digital-Native Retailers Are Giving Physical Stores a Radical Makeover
Online brands are opening brick-and-mortar shops, using technology and data-driven customer insights to transform the in-store experience.
January 9, 2019Business Cycle
Peloton’s bikes may be stationary. But as CEO John Foley tells us, the company is on the move.
January 2, 2019The New Fortune at the Bottom of the Pyramid
Profound changes are closing the gap between the world’s poorest consumers and others, offering an unprecedented opportunity for businesses to create — and share in — prosperity. For more insight, see “Changes to the Fortune at the Bottom of the Pyramid.”
December 21, 2018The Jolly and Folly of Holiday Decor for Retailers
Christmas displays make shoppers more forgiving of employee mistakes but more judgmental of unfairness.
December 20, 2018Transparency Is Key to Building Trust in Business
CEOs can boost consumer and employee confidence by asking these four questions about how their business operates.
November 26, 2018Convenience Is Key in Last-Mile Delivery around the World
Getting consumers their packages when and where they want them in a cost-effective way is a global need, but shipping solutions vary by region.
November 21, 2018Keeping Cool under Pressure
For Greg Lehmkuhl, president and CEO of Lineage Logistics, temperature-controlled supply chains for perishables are one of the world’s next great platforms.
November 5, 2018Best Business Books 2018: Marketing
Marketing Is Dead! Long Live Marketing! See also Top Shelf Picks: Best Business Books 2018.
October 18, 2018The Podcasting Revenue Boom Has Started
As advertising revenues begin to catch up with the growth of the medium, podcasting is building the infrastructure of a billion-dollar media industry.
October 17, 2018The Power of Price Points
Customer segmentation is not just a revenue tool, but also a way to achieve excellence in execution.
October 10, 2018Leading a Company That Wants to Change Lives through Sports
Adidas CEO Kasper Rørsted explains how to align business strategy and execution during a shift in global consumer demand.
September 21, 2018Special Isn’t What You Think
What are the four hallmarks of a company that truly stands apart from the rest?
September 17, 2018Artificial Intelligence, Ratings, and the Small Print
Can crowdsourcing and algorithms improve the customer experience when it comes to data privacy and terms of service?
August 29, 2018Bigger Is No Longer Better When It Comes to Consumer Brands
Companies, even tiny upstarts, are using technology to deliver personalized and niche products and services — and take on the mass-market giants.
August 22, 2018Forget B2C and B2B — We Need B2I
In the fast-approaching world where tailored products and customer experience are a competitive advantage, the old categories of business will be obsolete.
August 9, 2018Gutenberg’s Revenge
Why books are the only form of physical media whose sales are growing.
July 9, 2018Why You Need to Keep Your Customers Close
Subscription models can bring a steady revenue stream for companies that understand the customer life cycle.
June 25, 2018Shopping by Voice a Hard Sell for Consumers
People are using virtual assistants such as Siri and Alexa to do a lot of things, but making purchases isn’t really one of them. What will it take to make voice commerce take off?
May 17, 2018Today’s Retail Needs Both Tech and the Human Touch
Digital tools can enhance the customer experience, but won’t replace people.
April 23, 2018Video Gaming Levels Up into a Sport
E-sports evolved from a hobby into an obsession, into a business — and now it is a full-fledged entertainment industry.
April 13, 2018Melissa Snover’s Recipe for Sweet Success
The “head magician” at Katjes Magic Candy Factory talks about custom candy, serial entrepreneurship, technology, and the growing pains of startups.
April 11, 2018Closing the Gap between What Consumers Want and What They Get
People want more human touch in their shopping experiences, but in this increasingly digital, automated world, how can brands deliver?
April 10, 2018Competing for Shoppers’ Habits
PwC’s seventh annual global survey of consumers suggests that the next major retail industry battle will be over control of everyday routines.
March 27, 2018CEO Succession Planning in a Family Business
Jonathan Warburton, chairman of U.K. bakery chain Warburtons, is clear-sighted about developing family talent and attracting top managers.
March 21, 2018Ask Not What Your City Can Do for New Jobs
Towns in the U.S. are scrambling to attract Amazon’s second headquarters, but there are more effective ways to put people to work. Fill the vacant jobs in your area.
March 9, 2018When Cookie Monster Goes on a Diet
Consumers’ bonds with brand characters are much like trusted friendships. And when that old pal gets a makeover, certain consumers will be resistant to the change.
February 26, 2018Why Haier Is Reorganizing Itself around the Internet of Things
The world’s largest and fastest-growing home appliance company has always moved ahead of technological change. Now, as it enters a world of sensors and artificial intelligence, it is shifting the way it does business yet again.
February 23, 2018How Precision Medicine Will Transform the Pharmaceutical and Healthcare Industries
Leaders must act quickly to overcome obstacles so they can harness revenue opportunities for the industry and health benefits for society.
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