Organizations & people

s+b BlogsGMO

Why Net Promoter Score is past its prime

The metric was useful in simpler times, when companies were beginning to understand the importance of customer experience. But it’s time to replace it.
by Matt Egol
s+b Blogs

The new company towns

Cash handouts and high-speed Internet are attracting people to unlikely places now that remote working is on the rise.
by Linda Rodriguez McRobbie

How to create happier employees

Professor Jochen Menges on the ways companies can develop well-being initiatives that genuinely make people feel better.
by Laura W. Geller

The case for general excellence

In his new book, Range, David Epstein argues that although specialization has its virtues, businesses need people with wide horizons and ranges of interests in order to succeed.
by Daniel Akst
s+b Blogs

Don’t be a “leader”

Successful leaders must recognize that their role is much more than the endgame of a specialist. Leading requires constant learning and a balance of specialized and broad knowledge.
by Eric J. McNulty
s+b Blogs

The hidden perils of temp turnover

In the gig economy, more companies are employing temporary workers for greater flexibility. But that strategy comes at a cost.
by Matt Palmquist
s+b Blogs

Bad meetings no more

In his new book, UNC-Charlotte professor Steven Rogelberg offers an evidence-based guide to holding better meetings.
by Theodore Kinni
s+b Blogs

Social science’s lessons for business

Big data is giving a soft science a hard edge, from which business can gain important insights — if those insights are properly put in context.
by Julia Hobsbawm
s+b Blogs

In defense of work–life balance

Even as the concept of integrating our professional and personal lives gains currency, it is important to demarcate borders between the two.
by Josh Levs
s+b Blogs

Draw yourself a leader

Visual thinking can give you fresh insight into your own beliefs about leadership.
by Eric J. McNulty
Strategy& insights
What happens after a legendary chief executive departs? Find out in a new analysis of CEO succession at the world’s 2,500 largest public companies.