Rethinking Brand You
Excellence provocateur Tom Peters sharpens the career advice he’s been giving for the past 20 years.
s+b Blogs
Why Net Promoter Score is past its prime
The metric was useful in simpler times, when companies were beginning to understand the importance of customer experience. But it’s time to replace it.
The new company towns
Cash handouts and high-speed Internet are attracting people to unlikely places now that remote working is on the rise.
Banking on voice
Voice-assisted devices will revolutionize the financial-services industry by providing customers with on-demand service and by helping banks reduce costs.
Why office spaces should include Wi‑Fi‑enabled buses
As traffic gets worse and commuting times lengthen, companies could improve productivity and employees’ well-being by providing dedicated transit.
Daniel Defoe’s hard-earned lessons on business and life
The author of Robinson Crusoe, who dealt with ups and downs as an entrepreneur, also penned one of history’s most useful business manuals.
Don’t be a “leader”
Successful leaders must recognize that their role is much more than the endgame of a specialist. Leading requires constant learning and a balance of specialized and broad knowledge.
Uniting creatives and consultants
If professionals want to change the world, they need to master the Four Cs.
How virtual reality is improving decisions in soccer and in business
A 3D simulation is changing the behaviors of the world’s best soccer players — and the business world is catching on.
The global village needs walls
Facebook’s evolving mission statement is evidence that people are craving smaller communities and niche experiences.
The hidden perils of temp turnover
In the gig economy, more companies are employing temporary workers for greater flexibility. But that strategy comes at a cost.
Bad meetings no more
In his new book, UNC-Charlotte professor Steven Rogelberg offers an evidence-based guide to holding better meetings.
Uncovering the hidden talent on your staff
Worried about a skills gap? CEOs can try these strategies to find the employees who have what it takes to transform a business.
Three ways to demystify disappointments at work
When things don’t go the way you expect them to, you can use practical strategies to better understand the situation and move forward with greater success. See also “Three ways to better understand disappointments at work.”
Social science’s lessons for business
Big data is giving a soft science a hard edge, from which business can gain important insights — if those insights are properly put in context.
In praise of the purposeless company
No purpose? No problem. Create customers, care for employees, be a good citizen, and make money instead.
In defense of work–life balance
Even as the concept of integrating our professional and personal lives gains currency, it is important to demarcate borders between the two.
How business schools can change the world
Experiential learning approaches that give management students exposure to adversity can help create empathetic leaders who are motivated to build a more equitable, sustainable future.
Large businesses don’t have to be lousy innovators
In his new book, Harvard Business School prof Gary Pisano offers senior leaders a three-part solution to the innovation challenge.
Making universal basic income a reality
After years of hype, UBI could be poised to scale. But first, policymakers and businesses will have to address fundamental implementation issues.
Poetry at work
The brilliant poet Wallace Stevens spent his career in the insurance industry. To what extent did these two aspects of his life nourish one another?
Draw yourself a leader
Visual thinking can give you fresh insight into your own beliefs about leadership.
How to get your company’s people invested in transformation
Big change can’t happen without employee buy-in, which is easier to get if you’re an emotionally engaged leader.
What is an office for?
The rise of remote working is making companies more focused on the spaces they create to bring people together.
Designing for economic inclusion
Products that resonate best with consumers at the bottom of the pyramid are those designed with an understanding of their aspirations and needs.
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