There is such a thing as too much freedom
The challenge for businesses is finding a balance in the hybrid working world.
s+b Blogs
Do you manage up or down?
It’s not easy to spot those who spend all their energy looking up, so organizations need systems to root them out.
Three steps to the “best next” workplace
When COVID-19 wanes, returning to normal won’t be good enough. Leaders need practices to help them create a future that’s amazing.
Detective story
Homicide, David Simon’s classic study of Baltimore’s detective squads, contains powerful management lessons.
Empowerment will be at the heart of the new healthcare experience
COVID-19 has highlighted the importance of keeping patients, families, and caregivers informed and connected, and of valuing them as co-creators in building the future of healthcare delivery.
When molehills are worse than mountains
Small, persistent customer service failures may pose a bigger threat to customer retention than large, isolated incidents.
Why we need a “Take Your Manager to Care-Work Day”
By flipping the script, we can show how caregiving makes workers even more valuable.
Setting your company up for success in 2021
After nearly a year of customer experience improvisation, here’s what to focus on moving forward.
Supporting employees working from home
The vaccines needed to end the pandemic are here, but it will be months before many employees come back to the workplace. Here’s how to help them now.
Why the first five minutes of a meeting shape its outcome
You’ve planned a great gathering for your team. Now it’s time to start it off right.
The future of sports fandom
COVID-19 has ushered in an era in sports watching that will be more interactive and creative in blending real-life and virtual experiences.
Will the C-suite empty out in 2021?
As executives reevaluate their work–life priorities, a shake-up of the top corporate talent is likely.
When fiction tries to change the facts on the ground
Friday, the Thirteenth, a classic 1907 novel by the muckraker and stock manipulator Thomas Lawson, reminds us that telling stories can weaponize resentment.
Riding out the wave of disruption
A new mathematical model helps incumbent firms forecast consumer response to novel tech offerings.
How to be a great sponsor
When you’re asked to help young, underrepresented talent succeed, here’s what you’ll need to know to do the job right.
Do you really want a CEO to be a role model?
Caveat emptor is as relevant to leadership as it is to consumer products.
Rethinking gender alliances at work
Practices and attitudes must be updated to ensure men can do more caregiving at home.
To see the future more clearly, find your blind spots
After being bombarded with disruption in 2020, executives can better prepare for the next crisis by considering new perspectives.
The stakeholder–shareholder debate is over
The role of corporations in society shifted permanently in 2020.
Nice Work, and everyone can get it
David Lodge’s comic novel explores what business can learn from literature, and vice versa.
Make the most of your influencers
New research offers a taxonomy that can help marketers choose the right partners and deploy them effectively.
Get ready for the post-cookie world
Google’s decision to phase out third-party cookies will usher in a new digital economy.
Why employee surveys, like political polls, are misleading
It’s time to stop relying on old ways of gauging how people feel.
Do people work better without a crowd?
What we can learn from athletes performing in empty stadiums.
What made the NBA bubble work? Data
The league’s success in Florida shows how the spread of COVID-19 can be controlled by tracking data from digital health devices.
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