s+b Blogs

It’s time for CMOs to rally a cross-functional approach to customer experience

by Denise Dahlhoff

Businesses have realized the importance of building an outside-in culture. Now chief marketing officers have an opportunity to lead by engaging their C-suite colleagues in the change.
Why business should cut food waste

by Deepali Srivastava

Being green isn’t the only reason for companies to get on board. Retailers, restaurants, and others that find ways to minimize food surpluses will reap financial rewards, too.
How to discover your organization’s story

by Josh Levs

Asking questions about what leaders and colleagues value can unearth authentic narratives.
Peter Drucker’s favorite leadership writer

by Theodore Kinni

As leadership memoirs go, the lessons and life-and-death stakes in Anabasis by Xenophon are hard to beat.
How to give women a fair shot at advancement

by Jennifer J. Deal

At most companies, the competition for career success is systemically skewed in favor of men. Here’s how to change that.
Millennials are risk-aware, not risk-averse

by Michele Wucker

Believing the popular perceptions about millennials could be risky business.
Our Planet: Our Business, and our conversations

by Richard Oldfield

A new film shows the challenges and opportunities for businesses that want to help avoid environmental collapse.
Why living your values takes work

by Elizabeth Doty

Recent brain research shows how you can increase your credibility as a leader.
What it’s really like to be a public speaker

by John K. Coyle

If you’ve thought about taking your expertise out on the road, here are some things to know before setting off.
Strategy talk: How strategy differs for nonprofits

by Ken Favaro

Organizations that don’t have a profit imperative still need to answer three critical questions.
The fortune at the bottom of the org chart

by Josh Levs

How inexperienced and entry-level colleagues can deliver some of your biggest opportunities.
How productivity tracking can empower employees

by John Garvey

It’s important to know what your workforce is actually doing, yet many employees balk at being monitored. But if monitoring is done right, employees benefit.
Why cryptocurrency’s not quite ready for takeoff

by Kevin Maney

There’s an innovative sweet spot known as the “adjacent possible” that new technologies need to hit before they can soar.
How fake news can taint a brand’s image

by Matt Palmquist

When a company’s ads run next to fabricated articles, its reputation suffers.
Competing for consumers in driverless cars

by Felix Kuhnert

Once drivers become passengers, a new “fifth-screen” economy focused on the in-car experience will flourish.
Learn to pivot like a dolphin

by Adam Kahane

Get yourself unstuck by paying close attention to cues and experimenting until you figure out what’s needed of you.
Update your leadership skills to bridge the digital–human divide

by Jesse Sostrin

Classic “soft skills” need new definitions and applications for workplaces of the future.
Managerial hubris brought down MacArthur

by Theodore Kinni

As the general’s example shows, too much confidence and pride are a recipe for leadership disasters.
So you think you know your customers?

by Megan Higgins

Gathering different sorts of data can yield surprising insights and drive more effective decision making.
Rethinking Brand You

by Art Kleiner

Excellence provocateur Tom Peters sharpens the career advice he’s been giving for the past 20 years.
Why Net Promoter Score is past its prime

by Matt Egol

The metric was useful in simpler times, when companies were beginning to understand the importance of customer experience. But it’s time to replace it.
The new company towns

by Linda Rodriguez McRobbie

Cash handouts and high-speed Internet are attracting people to unlikely places now that remote working is on the rise.
Banking on voice

by Mohib Yousufani and Julien Courbe

Voice-assisted devices will revolutionize the financial-services industry by providing customers with on-demand service and by helping banks reduce costs.
Why office spaces should include Wi‑Fi‑enabled buses

by Josh Levs

As traffic gets worse and commuting times lengthen, companies could improve productivity and employees’ well-being by providing dedicated transit.
Daniel Defoe’s hard-earned lessons on business and life

by Daniel Akst

The author of Robinson Crusoe, who dealt with ups and downs as an entrepreneur, also penned one of history’s most useful business manuals.