Five Standards for Responsible AI Use
Business leaders must implement artificial intelligence in a principled way to optimize customer experience and earn people’s trust.
s+b Blogs: Technology
How Artificial Intelligence Can Make Us Better at Being Human
The surprising ways machine learning can pick up when we fail.
London’s Tech Allure Is Being Challenged by Brexit
But recruiting talent from beyond the European Union may be a solution.
Midsized Public Companies Are Going, Going...
They’re not gone. But they are struggling as the market splits into behemoth platforms and a multitude of small, niche players that those platforms enable.
The Upside to Robots Stealing Jobs? They’ll Take the Deadliest Ones
Companies are already designing robots to handle tasks that would be unthinkable for humans.
Shopping by Voice a Hard Sell for Consumers
People are using virtual assistants such as Siri and Alexa to do a lot of things, but making purchases isn’t really one of them. What will it take to make voice commerce take off?
The Need for Digital Know-How Starts at the Top
Your entire organization needs the right skills to make the most of the digital future and its emerging technologies — and that begins with your senior leaders.
How Companies Can Respond to Consumers’ Demands for Better Data Protection
New surveys reveal a lack of confidence in cybersecurity, and how companies can respond.
Why Bitcoin Is Becoming a Real Player
One of the largest commodity exchanges has started offering futures contracts on the cryptocurrency.
Best Practices Are Dead
Those who lead and advise companies on their digital transformation should rely more on imagination and less on experience.
Innovating the Mundane
Space tourism and self-driving cars are exciting to ponder, but what about just making our current systems work better?
Why Companies Need to Build a Skills Inventory
To have the right talent to thrive in the future, companies need to start categorizing and analyzing the skills present in their organization today.
What Happens When Machines Know More About People than People Do?
Artificial intelligence may learn to track predispositions and personality traits, turning our inner personalities into a detectible second skin.
How Amazon Fuels Deflation
While central banks puzzle about the lack of inflation, the e-commerce giant’s swift move to slash prices at Whole Foods shows how business is keeping prices down.
How to Make Innovation Strategy Work
Aligning technological investments with business goals and understanding how they affect real users helps ensure a greater return on investment.
What Billy Joel Can Teach Us About AI
It’s too simplistic to view advances in automation as inspiring either sadness or euphoria.
Happy 50th Birthday, ATM
Banking’s greatest technological innovation offers timeless lessons in improving customer experience.
Why the Construction Industry May Be Robot-Proof
There is something unique about building houses that inherently eschews efficiency and automation.
Cybersecurity after WannaCry: How to Resist Future Attacks
A few key habits and attributes can help protect companies from ransomware — now and going forward.
Why Robots Need Adult Supervision
Facebook is hiring legions of people to monitor content, proving once again that, at least in the near future, computers need a human touch.
Asking the Right Questions Can Frame a Successful Transformation
When plotting strategy, leaders should worry less about solutions and more about identifying the precise problem they are trying to solve.
Where Have All the Shop Clerks Gone?
Forget your worries about the factory floor. Machines are already decimating retail jobs.
Tech Is No Cure-All Where Emotions Run High
Autonomous buses seem like a natural solution to a school bus driver shortage, but parents would certainly disagree.
When Robots Miss the Minutiae
As tasks such as ad placement are becoming automated, it’s obvious that machines will need to make a huge leap to discern context.
Are Today’s CEOs Tomorrow’s Early Adopters?
Leaders of companies must make personal and financial commitments to trying new experiences.
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