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More Strategy
  • August 25, 2004

    Recent Studies

    by Des Dearlove and Stuart Crainer
    On diversity’s payoff, e-pricing strategy, marketing and growth, and other topics of interest.
  • August 25, 2004

    No-Frills CRM

    by Viren Doshi and Richard Verity
    By leveraging the customer data it already possesses, a company can improve customer profitability and uncover new opportunities. 
  • June 1, 2004

    The Right Way to Make Branch Banking Pay

    by Paul Kocourek, Aditya Bhasin, and Paul Hyde
    For today’s consumer banks, reinventing local branches as a hub to attract and retain customers is essential to profit and growth.