Three key trends that are shaping value-added and sales taxes. For more insight, read “It Pays to Keep Tabs on Indirect Taxes.”

Christmas displays make shoppers more forgiving of employee mistakes but more judgmental of unfairness.

In 2014, Piyush Gupta, CEO of DBS Bank of Singapore, asked his staff to think like the employees of a fintech startup and build the digital capabilities they would need to succeed.

The revenge of print, why our brains fool us, and more of the most read stories this year.

Businesses need to understand three key trends that are shaping value-added and sales taxes, and take three steps to keep pace with change. See also “Why You Need to Pay More Attention to Indirect Taxes in 2019.”

Despite the continent's governance challenges, Standard Bank CEO Sim Tshabalala says Africa is open for business and ready to take advantage of rapid digitization.

Business leaders must implement artificial intelligence in a principled way to optimize customer experience and earn people’s trust.

The key ingredients to success are smart deals, purposeful research and development, and a distinctive culture that is friendly to innovation.

Daniel Hulme, CEO of the AI solutions startup Satalia, offers other chief executives a primer on the technology that will shape the future of work and business.

A new study shows that alliances and joint ventures are on the rise worldwide.

Even the best digital fixes sometimes fail, but focusing on nontechnical factors can ensure your investment pays off.

Conflict resolution expert Donna Hicks explores the poorly understood and underutilized power of dignity.

Research shows that men and women have similar tolerances for taking chances.

Companies that have the digital aspiration of fundamentally changing their operating model can face disruption head-on.

Writers at strategy+business pick the year’s best books in seven categories.

Making the Leap. See also Top Shelf Picks: Best Business Books 2018.

Make sure the attorneys you bring on board will be able to meet your company’s unique needs.

With careful attention to six key areas, companies can make the most of their R&D investment and outpace the competition.

Four building blocks that are essential to every major change effort. For more insights, visit pwc.com/transformation.

Waiting to make a choice can lead to more effective outcomes.

How to lead the disruption of your own enterprise. See also “A Guide for Designing a Successful Corporate Transformation.”

Customer segmentation is not just a revenue tool, but also a way to achieve excellence in execution.

Three steps to creating a better operating model.

A new PwC survey identifies the barriers to blockchain adoption, and how companies can overcome them.

Adidas CEO Kasper Rørsted explains how to align business strategy and execution during a shift in global consumer demand.

Typical crisis planning focuses on specific potential shocks. But how do you prepare for an unforeseen “asymmetric” threat — one that comes out of nowhere, with no rule book to follow?

Three questions will help you find the best combination of buy, borrow, and build for your business.

Brazilian media and private equity leader Eduardo Sirotsky Melzer has a message for high-tech, middle-market companies in emerging economies: This could be their moment.

IESE professor Pascual Berrone on why companies need to rethink their approach to sustainability.

What are the four hallmarks of a company that truly stands apart from the rest?

Spot and resist the bad habits that hinder your innovation potential.Take our quiz to find out if you are seeking opportunities to grow: “Are You Increasing Your Learning Agility — Or Are You Missing Out?”

To be a more agile leader, nurture the habits that accelerate your learning capacity and be aware of the ones that block new experiences. For more insight, see “Leaders: Break Through Your Learning Blockers.”

Nuanced findings in network science suggest that the conventional wisdom about diffusing new ideas may hinder, not help, their spread.

Lessons from this year's champions on how to find, motivate, and make the most of your talent pool.

Many companies confuse purpose programs with corporate responsibility. Here’s how to craft an authentic and effective purpose statement.

Jim Clifton, chief executive of Gallup Inc., has a robust theory about entrepreneurialism and economic recovery.

Research emphasizes the need to uncover old habits that are blocking transformation.

Research shows that using feedback is how organisms — and organizations — stay alive. Here’s how leaders can make the most of the anxiety-producing process.

In the fast-approaching world where tailored products and customer experience are a competitive advantage, the old categories of business will be obsolete.

How deals are shaping the $450 billion industry that manages prescriptions in the United States.

In their new book, a trio of Rotman School professors demystify artificial intelligence for business leaders.

Take the time and effort to look for new ways of doing things, and turn away from old habits that block that process. Take our quiz, “Are You Increasing Your Learning Agility — Or Are You Missing Out?”, to find out if you are seeking opportunities to grow.

With tax rules changing and interest rates set to rise globally, companies need to organize their operations around a new value equation.

To compete amid myriad disruptions, insurers in all sectors must wed strategy to structural changes.

Supporting the arts can help companies address many modern concerns.

For established firms, acquiring a digital startup comes with promise and pitfalls.

With so much cash on company balance sheets, U.S. companies face competitive pressure to use the tax windfall strategically.

When you know the probabilities of future events, including your own processes, you can hedge their risks in more strategic ways.

Developing new sources of income is a vital strategic imperative.

Pursuit of innovation is crucial in the competitive global market.

Is your board missing early warning signals that the chief executive is slipping?

Clear choices can provide stability for your organization while also enhancing your strategic options and ability to adapt.

Capital expenditures are an overlooked lever for helping companies boost cash flows — and ultimately shareholder returns.

Michael Pennisi, the chief executive of QSuper, one of Australia’s largest pension funds, describes how to change direction at scale.

Most structural changes will have tax implications. Thoughtful planning can help leaders convert tax traps into enhanced reorganization returns.

Evaluate new management approaches, such as holacracy and agile, based on how they can improve clarity and collaboration at your company.