The drivers of enterprise value extend beyond financial productivity — and as disruption intensifies, businesses must adapt to avoid value destruction.

Small, persistent customer service failures may pose a bigger threat to customer retention than large, isolated incidents.

CEO Steve Hare on the ways in which one of the U.K.’s biggest software companies uses flexibility and empathy to help both employees and customers through hard times.

A modern strategy that works will require leaders to learn new skills and apply new tools. Here’s a primer for a refreshed approach.

After being bombarded with disruption in 2020, executives can better prepare for the next crisis by considering new perspectives.

Jeffri Salim Davidson, group CEO of Sime Darby Berhad, explains how a diverse portfolio has cushioned the impact of COVID-19 in Asia.

Three commitments to help companies promote diversity, equity, and inclusion — and resist the status quo.