CEO Steve Hare on the ways in which one of the U.K.’s biggest software companies uses flexibility and empathy to help both employees and customers through hard times.

COVID-19 has ushered in an era in sports watching that will be more interactive and creative in blending real-life and virtual experiences.

A new mathematical model helps incumbent firms forecast consumer response to novel tech offerings.

Uday Kotak, founder and CEO of Kotak Mahindra Bank, explains why consolidation, customer-centricity, and risk management will define the future of financial services.

It’s in the interest of business leaders to help.

In her new book, Boston College professor Juliet Schor reports on the ways that the sharing economy has — and has not — lived up to its initial promise.

New research offers a taxonomy that can help marketers choose the right partners and deploy them effectively.

Google’s decision to phase out third-party cookies will usher in a new digital economy.

The league’s success in Florida shows how the spread of COVID-19 can be controlled by tracking data from digital health devices.

In his new book, MIT Sloan School research fellow Michael Schrage explores the powerful effects of recommendation engines and where they might lead.

Failure and the root of invention

Bringing together business, technology, and experience can help you outlast and outperform the competition.

The combination of data analytics and artificial intelligence can give organizations a competitive advantage and mitigate risk along the value chain.

The novel The Magnificent Ambersons reveals the dangers of complacency in the face of transformative new technologies.

University College London professor Vaughn Tan offers lessons in innovation from the world of high cuisine.

Analysis from the Global Innovation Index suggests that R&D spending will hold steady — or even increase — in the post-pandemic world.

A new study finds that VR-led soft-skills training can be engaging, fast, and cost-effective.

Leading global utilities are using R&D and innovation to advance their market competitiveness — but investment levels remain low.

In Stockholm, heat recovered from data centers is captured and deployed to warm homes. Can other cities follow?

In a recent PwC survey, CEOs reported plans for their companies to become more digital and flexible — and more employee focused.

Five principles of service design, adapted for the COVID-19 era.

How to build a world-class data and insights capability in the post–COVID-19 world.

Focus on six organizational elements to build a world-class data and insights capability in the post–COVID-19 world.

In the era of telecommuting, what qualifies as “working time”? A new paper proposes a way to track employees’ hours on the job while respecting their time off.

Obi Ozor, the founder of Kobo360, a data-driven logistics startup based in Nigeria, explains how COVID-19 is accelerating digitization, which in turn is improving food security in Africa.

Disciplined, rigorous testing of ideas and strategies is fundamental to innovation, but businesses are often held back by misconceptions.

Companies that prioritize innovation and care in redesigning customer experiences will be best positioned to stay ahead of shifting consumer preferences.

Most CEOs think improving products or creating a burning platform will ensure success in the face of disruption. But these actions are not enough.

COVID-19 has revealed ways in which existing technologies might be applied to help us avoid germs and contain future outbreaks of disease.

Businesses should consider the pros and cons of adopting digital customer service systems.

Companies that invest in digital capabilities and act on necessities will thrive in a challenging environment.

Rolling out innovative technologies carefully and strategically can build trust.

More access to AI tools means more innovation, but the process of providing this access must be carefully managed.

How to design and pull off effective remote meetings.

Companies will have to understand consumers in the context of the crisis and optimize experiences to earn their confidence.

In his new book, American Business History, Walter A. Friedman offers a highly concise history of free enterprise in the United States.

In times of crisis and recovery, a strategic approach to compliance can build trust and create value for customers, stakeholders, and society at large.

Chantelle Abdul grew Mojec International Holdings from a small family-owned business in Nigeria into an energy business that has helped modernize the country’s electricity market. Now, she’s thinking even bigger.

Organizations that shift compliance from a cost of doing business to a position of strategic value can generate significant competitive and cost advantage, and build trust. For more insight, see www.pwc.com/compliance-transformed.

Many employees are unaware of their firm’s policy on personal social media use, which creates perceptions of unfairness when they cross the line.

Technology was already pushing mass markets and production to become more personalized and distributed, and the novel coronavirus is accelerating the shift.

Automatic contact tracing in the workplace can help protect employees from COVID-19 while preserving personal privacy.

As officials promote virtual doctor’s visits to curb the spread of coronavirus, this efficient form of care may lower costs.

Banks need to fight for their share of wallet where the customer relationship is forged: at the point of sale.

Research suggests that with the right mind-set, technological literacy, and community engagement, you can shepherd your entire workforce into the digital future.

In The Ethical Algorithm, two University of Pennsylvania professors explain how social values such as fairness and privacy can be designed into machines.

The AR market is predicted to top more than US$1 trillion by 2030. So where’s the killer app that will win over consumers?

Defining a company begins by looking at what it produces and sells, not at what enables it to do so.