Plus: The inside-out approach to customer-centricity

June 13, 2024

What is inefficiency costing you and your company?

Use PwC’s ‘sludge tax’ calculator to find out.

s+b essential reading

The inside-out approach to customer-centricity

You can’t transform your customer experience unless you align the organizational culture—especially the day-to-day behaviors of employees—to reach a clear outcome.

by Alice Zhou, Isabel Aguirre, and Matt Egol

s+b essential reading

Want to set yourself apart? Own your job.

For the ambitious employee, a deep sense of accountability is the one thing that matters most.

by Adam Bryant

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The power of generosity in ecosystems

A well-orchestrated network of businesses that look out for one another creates greater value in difficult times.

by Claudio Garcia

Can you master the inner game of leadership?

Conflicting demands and challenges must be managed. Here’s how to do it.

by Adam Bryant and Kevin Sharer

The most agile day

What the Allied invasion of Normandy has to teach us about the power and utility of organizational agility.

by Leo M. Tilman and General Charles Jacoby

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