Do You Know Your Wrecking Crew? It’s time to celebrate those butt-kicking, get-it-done teams who work out of the spotlight. by Eric J. McNulty
How Digital Leaders Outperform Their Peers. Customer service websites can help B2B firms keep their costs down, but they must invest in traditional hotlines and tech support to satisfy their neediest clients. by Matt Palmquist
Because nonprofits play an essential and powerful role in shaping society and culture, they require the utmost professionalism in their leaders. Frances Hesselbein, approaching her 100th birthday, has become the world’s leading advocate for management skill in the social sector. As head of Girl Scouts of the USA and then as chief executive of Leader to Leader (now the Frances Hesselbein Leadership Institute), she has parlayed her skills as a networker, catalyst for change, and management thinker into a role fostering the excellence and commitment of leaders in three spheres: public, private, and not-for-profit.
CEOs are less hopeful than they were a year ago about global economic growth prospects. 37% think the outlook will improve over the next 12 months, compared with 44% last year. 17% — more than twice as many as last year — think the outlook will worsen. PwC’s 18th Annual Global CEO Survey: “The Marketplace without Boundaries”
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10 Principles of Organization Design
These fundamental guidelines, drawn from experience, can help you reshape your organization to fit your business strategy. by Gary L. Neilson, Jaime Estupiñán, and Bhushan Sethi
Developing the Conviction to Do Meaningful Work
As we get older, deciding to pursue our dreams becomes more difficult — but it’s never too late to do something that’s important to the world. by Susan Cramm
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