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(originally published by Booz & Company)


Navigating Turmoil in the Global Technology-services Sector

S+B: Are there challenges in having two of you speaking for the firm, especially with the media?
Because we have always said that we have one view on strategy, human resources, and the brand, I think we have easily handled most of the media relations and other external communication. In the first few months, we did have to be much more on guard, to make sure that people didn’t misread what each of us said. Because we are individuals, we do say things in different ways. I think over the last two years we have become much more relaxed about what we say and how we say it, which makes it easier.

S+B: What do you think is the most significant trend in the global technology-services business?
Our world is coalescing around the five to 10 big full-service players. At least five years ago we thought this would happen, which is why we have established capabilities in areas from consulting to systems integration, business process outsourcing, and product engineering. Asia is where most of the action is going to be, and we think we are uniquely positioned to be a partner of choice to the global clients that want to grow there.

Author ProfileS:

  • Vikas Sehgal is a partner with Booz & Company based in Chicago. Working with the global engineered products and services team, he specializes in emerging-markets strategy, product strategy, engineering globalization, and policy formulation.
  • Ann Graham is the editorial director of Human Potential Accounting Ltd., a U.K.-based consulting firm, and its online library and network, HubCap Digital. She is a former deputy editor of strategy+business.
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