s+b BlogsGMO
COVID-19 means insurers should pick up the pace on improving experiences
In an industry driven and sustained by trust, the pandemic has brought both challenges and opportunities for customer and employee experience.
Strategy
Creating the right kind of urgency to bring about change
Most CEOs think improving products or creating a burning platform will ensure success in the face of disruption. But these actions are not enough.
GMO
Career advice for a changing world
Four groups of people are most at risk from the pandemic’s economic effects, and each will have to chart a new course to achieve success.
s+b Blogs
What COVID-19 is revealing about your customers and employees
Don’t let what you’re learning go to waste — capture it for post-crisis strategy and growth.
s+b Blogs
Three capabilities will help retailers “win the trip” through and beyond the COVID-19 crisis
Whether shoppers are in the store, at the curb, or at home, retailers can capitalize on the new realities of consumption.
VideoGMO
Planning for the unpredictable
When faced with uncertainty, successful companies prepare and act, rather than react.
s+b Blogs
Embracing the impersonal approach to customer service
Businesses should consider the pros and cons of adopting digital customer service systems.
s+b Blogs
Leaders are building new muscles to deal with the pandemic
Getting better at prioritizing, innovating, and leading with humanity.
s+b Blogs
To lead in a changed world, make yourself essential
Companies that invest in digital capabilities and act on necessities will thrive in a challenging environment.
GMO
Democratizing artificial intelligence is a double-edged sword
More access to AI tools means more innovation, but the process of providing this access must be carefully managed.
s+b Blogs
Why managing uncertainty is a key leadership skill
The ability to cope with ambiguity is at a particular premium.
A lesson in creating successful companies that care
The COVID-19 pandemic is highlighting how altruistic businesses adapt, remain flexible, and survive.
s+b Blogs
Sports, health, and cash flow: A delicate balance ahead
How teams and leagues are finding ways to respond to the challenges of COVID-19.
Deals will reshape industries in the time of COVID-19
Crisis creates business opportunities. This time, M&A activity will lead the way, and buyers will be in the driver’s seat.
The environmental opportunity created by COVID-19
On World Environment Day, we look at six ways businesses can help avert rapid nature loss and tackle climate change.
s+b Blogs
Redefining B2B experience: COVID-19 catalyzes big changes
The pandemic is forcing companies to focus on experiences their clients expect, while mobilizing them to accelerate product and service innovation.
Six tips for optimizing your B2B relationships in the time of COVID-19
B2B companies can use the COVID-19 crisis as an opportunity to reevalute what clients and stakeholders need, and accelerate products and services that will better serve them.
s+b Blogs
The general wisdom of Ulysses S. Grant
A serial failure up until the Civil War, Grant had a talent for leadership that secured the Union. His strategy and style still offer valuable lessons for today’s executives.
Videos, Galleries, & More
VideoGMOPlanning for the unpredictable
PwC insights
Find out how the behavior of urban consumers is changing due to COVID-19.
