Strategy

The challenge for businesses is finding a balance in the hybrid working world.

The drivers of enterprise value extend beyond financial productivity — and as disruption intensifies, businesses must adapt to avoid value destruction.

Small, persistent customer service failures may pose a bigger threat to customer retention than large, isolated incidents.

CEO Steve Hare on the ways in which one of the U.K.’s biggest software companies uses flexibility and empathy to help both employees and customers through hard times.

A modern strategy that works will require leaders to learn new skills and apply new tools. Here’s a primer for a refreshed approach.

After being bombarded with disruption in 2020, executives can better prepare for the next crisis by considering new perspectives.

Jeffri Salim Davidson, group CEO of Sime Darby Berhad, explains how a diverse portfolio has cushioned the impact of COVID-19 in Asia.

Three commitments to help companies promote diversity, equity, and inclusion — and resist the status quo.

Wayne Peacock, CEO of the insurer for military members and their families, is building on a century of tradition while deploying new technology to reinvent the business.

Running a company in a pandemic-impacted world, the trouble with “managers,” and more of the most read stories this year.

Strategic transformation failures are often blamed on middle managers, but the real culprit is executives not delivering on three key issues.

The most effective customer strategies are grounded in active engagement, setting clear expectations and empowering users with options that suit their needs.

New research offers a taxonomy that can help marketers choose the right partners and deploy them effectively.

Google’s decision to phase out third-party cookies will usher in a new digital economy.

What we can learn from athletes performing in empty stadiums.

Dillip Rajakarier, group CEO of Minor International, on why strong cash management, weekly planning, and a focus on local markets have been key to managing through crisis.

The prospect of a return to a more normal world in 2021 should spur leaders to learn the lessons of 2020.

Revising strategies will help businesses to emerge stronger from COVID-19.