John B. Riggs, CTO and SVP of Applied Technology Solutions at HSB (Hartford Steam Boiler), describes how the company is using technology to build new ventures and create new business models in the historically risk-averse insurance sector.
Harvard Business School professor emeritus James Heskett sums up the insights he’s gleaned in more than 30 years of studying corporate culture.
Watching the clock drags performance down, and optimism about the future does the opposite. Managers who understand this can help boost engagement.