Tech & innovation

The combination of data analytics and artificial intelligence can give organizations a competitive advantage and mitigate risk along the value chain.

The novel The Magnificent Ambersons reveals the dangers of complacency in the face of transformative new technologies.

University College London professor Vaughn Tan offers lessons in innovation from the world of high cuisine.

Analysis from the Global Innovation Index suggests that R&D spending will hold steady — or even increase — in the post-pandemic world.

A new study finds that VR-led soft-skills training can be engaging, fast, and cost-effective.

Leading global utilities are using R&D and innovation to advance their market competitiveness — but investment levels remain low.

In Stockholm, heat recovered from data centers is captured and deployed to warm homes. Can other cities follow?

In a recent PwC survey, CEOs reported plans for their companies to become more digital and flexible — and more employee focused.

Five principles of service design, adapted for the COVID-19 era.

How to build a world-class data and insights capability in the post–COVID-19 world.

Focus on six organizational elements to build a world-class data and insights capability in the post–COVID-19 world.

In the era of telecommuting, what qualifies as “working time”? A new paper proposes a way to track employees’ hours on the job while respecting their time off.

Obi Ozor, the founder of Kobo360, a data-driven logistics startup based in Nigeria, explains how COVID-19 is accelerating digitization, which in turn is improving food security in Africa.

Disciplined, rigorous testing of ideas and strategies is fundamental to innovation, but businesses are often held back by misconceptions.

Companies that prioritize innovation and care in redesigning customer experiences will be best positioned to stay ahead of shifting consumer preferences.

Most CEOs think improving products or creating a burning platform will ensure success in the face of disruption. But these actions are not enough.

COVID-19 has revealed ways in which existing technologies might be applied to help us avoid germs and contain future outbreaks of disease.

Businesses should consider the pros and cons of adopting digital customer service systems.