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Tech & innovation

Customer undergoing facial scan at automated store checkout
s+b Blogs

The cyborg behind the sales counter

Equipping employees with wearable or implantable AI devices may improve efficiency, but firms must weigh ethical concerns and prepare customers for the new experience.
by Matt Palmquist
A woman uses multiple computer monitors to analyze data.
s+b Blogs

Seeing, doing, and imagining

Judea Pearl’s ladder of causation defines three levels of managerial decision-making prowess.
by Theodore Kinni
Close-up view of a circuit board

Battling the bots

In his new book, Futureproof, Kevin Roose provides useful advice for humans on life amid rampant automation.
by Mike Jakeman
Under group CEO Nasser Bin Sulaiman Al-Nasser, stc has invested in a host of emerging technologies, including artificial intelligence (AI), the internet of things (IOT), and 5G.
GMO

The digital journey of stc

Group CEO Nasser Al-Nasser explains how the company’s digital strategy has helped it meet customers’ urgent needs and reveal new opportunities for growth.
by Jad Hajj
A photo of Noni Purnomo, president director of the Blue Bird board.
GMO

Blue Bird takes on the future of mobility in Indonesia

President director Noni Purnomo explains how an ambidextrous leadership style is helping her prepare her family’s transportation and logistics firm for the post-pandemic world.
by Lukmanul Arsyad and Kieran McCann
Man places a sports bet on his phone while watching a live game on his laptop
s+b Blogs

The future of sports fandom

COVID-19 has ushered in an era in sports watching that will be more interactive and creative in blending real-life and virtual experiences.
by Kevin Maney
Uday Kotak is founder and CEO of Kotak Mahindra Bank, India’s second-most-valued bank by market capitalization.
GMO

India’s digital-first banker

Uday Kotak, founder and CEO of Kotak Mahindra Bank, explains why consolidation, customer-centricity, and risk management will define the future of financial services.
by Suvarchala Narayanan
Delivery person in car using GPS navigation system on his phone

Is the gig up?

In her new book, Boston College professor Juliet Schor reports on the ways that the sharing economy has — and has not — lived up to its initial promise.
by Theodore Kinni
Illustration showing a social media influencer in a smartphone, using a megaphone to convey a message to his followers
s+b Blogs

Make the most of your influencers

New research offers a taxonomy that can help marketers choose the right partners and deploy them effectively.
by Matt Palmquist
A drawing of emergency workers wearing protective gear, working together to sanitize a basketball, symbolizing actions taken to protect players and officials.
s+b Blogs

What made the NBA bubble work? Data

The league’s success in Florida shows how the spread of COVID-19 can be controlled by tracking data from digital health devices.
by Kevin Maney