Consumer & retail

s+b BlogsGMO

Why Net Promoter Score is past its prime

The metric was useful in simpler times, when companies were beginning to understand the importance of customer experience. But it’s time to replace it.
by Matt Egol
s+b Blogs

Banking on voice

Voice-assisted devices will revolutionize the financial-services industry by providing customers with on-demand service and by helping banks reduce costs.
by Mohib Yousufani and Julien Courbe
GMO

The kidtech is all right

Dylan Collins, CEO of SuperAwesome, describes how his six-year-old company is hitting a growth spurt by leading the charge on digital privacy for children.
by Daniel Gross
GMO

Ears wide open

Voice-activated technology and devices are creating new media, entertainment, and marketing businesses built on the age-old power of simply listening.
by Bob Woods
GMO

ROX: How to get started with the new experience metric

Make sure you understand “return on experience” — the new way of tracking the results of your investments in customer and employee experiences — and how to implement it.
by Matthew Egol, Reid Carpenter, and Sujay Saha
s+b Blogs

Designing for economic inclusion

Products that resonate best with consumers at the bottom of the pyramid are those designed with an understanding of their aspirations and needs.
by Deepa Prahalad
s+b BlogsGMO

E-Sports Is Beating the Competition

As the industry continues to find its footing as a business, competitive video gaming has emerged as the fastest-growing sector in the global sports business.
by Bob Woods
GMO

Business Cycle

Peloton’s bikes may be stationary. But as CEO John Foley tells us, the company is on the move.
by Daniel Gross and Brian Caisman
GMO

Keeping Cool under Pressure

For Greg Lehmkuhl, president and CEO of Lineage Logistics, temperature-controlled supply chains for perishables are one of the world’s next great platforms.
by Art Kleiner and Spencer Herbst
Strategy& insights
What happens after a legendary chief executive departs? Find out in a new analysis of CEO succession at the world’s 2,500 largest public companies.