Consumer & retail

s+b Blogs

How COVID-19 is reversing economies of scale

Technology was already pushing mass markets and production to become more personalized and distributed, and the novel coronavirus is accelerating the shift.
by Kevin Maney
s+b Blogs

The long nose of augmented reality

The AR market is predicted to top more than US$1 trillion by 2030. So where’s the killer app that will win over consumers?
by Linda Rodriguez McRobbie
GMO

Seeking the future’s supply chain

Li & Fung CEO Spencer Fung has explicitly championed a digital transformation of one of the world’s most influential supply chain solutions platforms.
by Art Kleiner and Michael Wy Cheng
s+b Blogs

The B2B platform revolution

The right strategy will allow businesses to take advantage of the value that e-commerce platform providers can offer.
by Vicki Huff Eckert
s+b Blogs

The three Ts of handling consumer data

Customers give personal information to companies that are careful about trust, transparency, and the type of data they request.
by Matt Palmquist
GMO

Using technology to rewire a food business

Roberto Martínez, CEO of PepsiCo Foods Mexico, is capitalizing on digital tools to better understand the needs of new consumers. And he’s not forgetting about the power of empathy.
by Ana Paula Flores
s+b Blogs

The newest shopping trend isn’t new at all

The rental and resale markets are booming for products as diverse as fashion and camping gear — and it's creating an opening for brands to reinvent their business model.
by Steve Barr

How to build a great experience

A new book by two professors provides a tool kit for designers of customer, user, and employee experiences.
by Theodore Kinni

Niche work if you can get it

Understanding how specialist companies succeed can help all leaders learn ways to stick to their strategies.
by Thomas A. Stewart and Patricia O’Connell
PwC insights
Is your approach to compliance constraining capital, culture and customer experience, or is it contributing to trust and competitive advantage?