Consumer & retail

GMO

Transforming TV by going back to the future

For virtually its entire existence, the vast global television industry has survived and thrived amid a series of transformations. Here’s how it can surf the next wave.
by David Lancefield

The Greatest Showman on Earth

Robert Wilson’s biography of P.T. Barnum seeks to balance the humbug and hucksterism with business success and good works.
by Theodore Kinni
s+b BlogsGMO

Why Net Promoter Score is past its prime

The metric was useful in simpler times, when companies were beginning to understand the importance of customer experience. But it’s time to replace it.
by Matt Egol
s+b Blogs

Banking on voice

Voice-assisted devices will revolutionize the financial-services industry by providing customers with on-demand service and by helping banks reduce costs.
by Mohib Yousufani and Julien Courbe
GMO

The kidtech is all right

Dylan Collins, CEO of SuperAwesome, describes how his six-year-old company is hitting a growth spurt by leading the charge on digital privacy for children.
by Daniel Gross