CHARAN: It’s too early to tell.
S+B: What are the qualities a successful leader needs today?
CHARAN: The first one is sorting out complexity.
S+B: Why is that different from the past?
CHARAN: Because of the nature and number of variables and the structural changes in business.
CHARAN: The second is managing external constituencies. And the third is you must be a social architect. You have to have those three. And of course, there’s a fourth: tenaciously mastering the business model.
S+B: You use a lovely Indian phrase in describing an affliction suffered by successful leaders: “divine discontent.”
CHARAN: Never satisfied. You’ll never reach that inner, ultimate nirvana.
Reprint No. 04309
Randall Rothenberg (firstname.lastname@example.org) is editor-in-chief of strategy+business.