The report concludes that e-mail was valuable in the organization in two areas. First, fast access to information via e-mail increased the number of projects completed by each individual, and second, the receipt of new information communicated via e-mail contributed to additional revenue generation.
Bottom Line: The relationships among co-workers and the way they communicate and spread information is a highly significant predictor of worker productivity.
Des Dearlove ([email protected]) is a business writer based in the U.K. He is the author of a number of management books and a regular contributor to strategy+business and The (London) Times.
Stuart Crainer ([email protected]) is a business writer based in the U.K. and a regular contributor to strategy+business. He and Des Dearlove founded Suntop Media, a publishing and training company providing business content for online and print publications.