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(originally published by Booz & Company)


How Knowledge Management Affects Team Performance

The researchers suggest that managers evaluate a team’s characteristics (is the team dispersed, for example, or likely to face shifting tasks?) to determine when to provide access. Managers should also carefully weigh a project’s performance objectives (is it more important to get everything just so or to get it done quickly?) in determining how many team members get access.

Bottom Line:
When project teams have access to stored organizational knowledge, they might complete tasks more quickly, but the quality of their work won’t necessarily improve. The number of team members who get access can be an important factor. The teams that are most likely to post increases in both efficiency and quality are those dealing with constantly changing projects.

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