Until you grasp Turing’s theory of computability, Coase theorem of transaction costs, Bell’s law of computer classes, Baldwin and Clarke’s concept of modularity, and Nakamoto’s law of the distributed ledger, you’re not prepared to lead a digital company.
The failure of prognosticators to call the U.S. presidential election correctly should make us take another look at our own preconceived notions about big data and analytics. It takes human contact to predict an election.
Digital technologies are changing the game even in places where you might not expect it, including how pizzas get delivered and how household appliances function. For further insights, read “Software-as-a-Catalyst.”
Companies everywhere pay too little attention to the implicit messages — about productivity, commitment, and capabilities — that are sent by their own software interfaces. See also "What Good User Experience Looks Like.”