“I always thought if I could take the passion of a place like Home Depot and marry it to the processes of a place like GE, you’d have the perfect company,” says Mr. Nardelli. At Home Depot, he believes, the romance has begun.
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Victoria Griffith (email@example.com) is the U.S. science, biotechnology, and management correspondent for the Financial Times. Her last case study in strategy+business was “Welcome to Tesco, Your ‘Glocal’ Superstore” (First Quarter 2002).