Reprint No. 06210
Chuck Lucier ([email protected]) is senior vice president emeritus of Booz Allen Hamilton. He is currently writing a book and consulting on strategy and knowledge issues with selected clients. For Mr. Lucier’s latest publications, see www.chucklucier.com.
Paul Kocourek ([email protected]) is a senior vice president with Booz Allen Hamilton in San Francisco. He focuses on strategic transformation, corporate governance, and leadership issues for mid-sized to large corporations.
Rolf W. Habbel ([email protected]) is a senior vice president with Booz Allen Hamilton in Zurich, and author of The Human Factor: Management Culture in a Changing World (Palgrave Macmillan, 2002). He focuses on the leadership and performance issues of large corporations.
Also contributing to this article was Julien Beresford, president of Beresford Research.