More right fights would take place in this company, generally over how to fulfill other seemingly impossible goals. Sometimes, as with this fight, the solution would embody multiple points of view. Sometimes there were clear winners and losers. But the understanding was now ingrained in the enterprise: Only by laying out their disagreements openly, and focusing the fights on principles instead of politics, could people create an ending in which everyone won something.
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- Saj-nicole Joni is a business strategist and advisor to top executives around the globe. She is the founder and CEO of Cambridge International Group, and the author of The Third Opinion: How Successful Leaders Use Outside Insight to Create Superior Results (Portfolio, 2004).
- Damon Beyer is a senior executive advisor with Booz & Company in Houston and a founding member of the Katzenbach Center.
This article was adapted from Joni and Beyer’s The Right Fight: How Great Leaders Use Healthy Conflict to Drive Performance, Innovation, and Value (Harper Business, 2010).